|Frequently Asked Questions|
What is the different between Standard and Premium Memory Mates?
Standard memory mates feature one standard pose of the player and the team photo on a custom team background. The Premium Memory Mate features a pose in the background and a larger pose in the foreground, which are custom to each player. While the same overall image may look the same as the others, they are all different and processed individually.
Is payment due when the pictures arrive or at picture day?
Payment is due on picture day in the form of cash, credit/debit card, or PayPal. If you did not bring payment on picture day, you may pay after that date until pictures are ordered, but please add $5 to your order. We process the pictures in batches and late adds cause additional time working the images. We love every order, even the late ones, but please understand the additional time it adds.
What is the different between digital download and compact disc?
When ordering a digital download, you will receive a link to the album of your player and the password to that album. Compact disc will arrive on a physical CD. If you order CD, please make sure you have a CD drive in your computer. Many new computers do not.
You took a lot of pictures, but I only have a few in my album. Is there a reason why?
While we do take a lot of images of each person, we only post the pictures that meet our professional standards for excellence and clarity. Each player will generally get 3 or 4 quality images.
Do you choose the pictures for each print type or can I?
As a general rule, we pick the images for each size of prints based on what we think would fit best. If you have an image you would like as a specific size, we will try to make it happen.
Can I print my pictures at home?
While you can print your pictures on your home printer (if you purchased our digital package), we do not recommend it. While professional printers are able to print all the way to the edge of the paper, home printers are usually not capable of such. On 8x10 you may get cut off at the top and bottom, due to margins on your home printer. We recommend using a professional printer, such as, but not limited to, Amazon Prints, CVS, Walgreens, or Mpix.
When I print the pictures, why do parts of the image get cut off?
The size of picture you are attempting to print is highly dependent on the aspect ratio of the picture. While an image may be setup for 8x10, it may not print very well in 4x6. If you were to scale up the aspect ratio of 4x6, it would be 8x12, which would cut off an inch on either side of the image. If you try to scale down an 8x10 to 4x6, you end up with some of the top and bottom being cut off. When we provide digital image, we strive to produce an image that can be printed in any dimension. However, some images may not be suitable for every print aspect. We cannot guarantee that the images will print in any dimension you want. If you print the pictures at a professional printer, they normally have tools to help you align and choose the proper dimensions.